Fees and Non-attendance Policy

It is our policy that all payments are made at the time of consultation. We offer a full range of payment options, including cash, EFTPOS and Credit Card (Visa, MasterCard). It is also expected that if you are unable to attend your appointment you call and advise reception at least 3 hours before the appointment. Alternatively, you can also email adminhmc@hendersonmedical.co.nz to advise of non-attendance but this must be received within the same timeframe. If no notice is received for non-attendance all patients will incur a penalty fee. If contact is made to notify of non-attendance within 3 hours of the appointment the penalty fee will still apply.