Please note, that a Missed Appointment / Late Cancellation Fee of 50% of the service price will be implemented from 8th January 2024. Appointments with GPs are in high demand. If you are unable to attend your appointment or no longer require it, please advise Reception via phone (09 837 1110) or email ([email protected]). If you fail to show up for your appointment or notify us within 3 working hours of your appointment time, this fee will be applied to your account. As this will apply to all age groups, children will incur a flat fee of $10.00.

This has been introduced as we have had a significant increase in the number of patients not turning up for their appointments or have cancelled at the last minute. This means we are not able to fill this spot for patients who need to see a GP urgently. HMC, at their discretion, will remove this charge in exceptional circumstances.

We thank you for your understanding.