We know it can be hard to get an appointment when you need one, especially after hours or at short notice. That’s why we’re pleased to let you know about the government-subsidised digital-health service that gives patients access to virtual GP appointments 7 days a week. CareHQ is a trusted digital health provider, for when you need care outside our usual hours or can’t get in to see us. They are online 7 am – 10 pm, 7 days a week, 365 days a year.

Book a standard CareHQ appointment directly through the myindici patient portal and receive the exclusive subsidised consultation fees noted below:

  • All children under 14 years of age are free, regardless of Community Service Card status
  • Non-CSC holders pay $65.00 instead of $80.00 for a standard virtual GP consultation
  • $30 standard virtual consultations with a registered nurse instead of $60.00
Plus, if you’re eligible, your appointment will be subsidised by the government. This service is designed to support you when we’re unavailable, not to replace the care you receive from us as your enrolled general practice. Continuity of care remains important, and we’ll continue to be here for your ongoing health needs. To visit their website click here.

Further support between the Christmas and New Year period 2025

To help make this service even more accessible, ProCare (our Primary Health Organisation) have provided further subsidies for some appointments with CareHQ, when booked directly through the myindici patient portal over the upcoming Christmas & New Year period. The following additional subsidies will be applied to all standard consultations between the 25th of December 2025 to the 2nd of January 2026. Please note this applies to bookings made via the myindici patient portal only. Not registered? Click here to register for the myindici patient portal now. 

  • Free standard virtual consultations for all children under 14 years are available (regardless of CSC status)
  • Free standard virtual consultations for all CSC holders aged between 14-17 years of age.
  • $50.00 standard virtual consultations for all adult non-CSC holders
  • $3.00 standard virtual consultations for all adult CSC holders
  • $25.00 standard virtual consultations for all youth between 14-17 years of age (non-CSC holders)

Please note, the myindici patient portal is only available to registered patients 16 years and over. Patients under the age of 16 require a registered parent/guardian to enable access to their details via the myindici patient portal.