We hope you and your whanau are keeping safe and well at this time and understand the current Omicron outbreak may be concerning for some people.  We want to reassure you that we remain open for all your needs and services; Monday – Thursday 8am – 6pm and Friday 8am – 5pm.  In the event that we become short staffed due to Omicron, and need to reduce our services we will certainly let you know.

Rest assured we have strict procedures in place to keep any respiratory patients completely separate from patients coming in to see us for other concerns.  Our clinic has been reorganised so that anyone with possible Covid-19 symptoms enters through a separate entrance which is isolated from the rest of the clinic.  Patients coming through for non-respiratory health concerns, immunisations etc can still enter through our normal front entrance.  Please note that anyone entering the medical centre will be required to wear a mask and use hand sanitiser.

Please take a moment to read important updates about COVID-19 and what to do in the event that you or a household member contracts the Omicron virus…


If you receive a positive COVID-19 result, please log your results in via or call 0800 222 478 and press option 3. A health professional will contact you once they have received your results. In some instances, for example, if you have other pre-existing conditions our general practice team may contact you. But for the majority of patients most people can safely isolate and manage their symptoms at home and will not be routinely contacted by our general practice team. In the meantime, please look after yourselves by taking paracetamol if needed and drinking plenty of fluids.

If you are unable to get through to the practice and require medical assistance for worsening COVID-19 symptoms please call Healthline (Whakarongarou) on 0800 358 5453 or for other medical queries 0800 611 116 anytime.

  • For urgent emergency assistance please call 111



Be prepared: create a plan
Take the time to sit down with your whānau or flatmates and create a household COVID-19 response plan. Where will you isolate? Who can support you? Have you got supplies ready?



Unsupervised Rapid Antigen Testing (RAT)
RATs are now made available at different locations nationwide, refer below to find out where you can get RAT access, how to use a RAT and what to do after you receive a positive result.



Advice for self-isolation
All COVID-19 positive patients and household contacts are required to isolate. Please refer below to find more information on self-isolation.  All household contacts of a positive COVID-19 case need to get a test on day 3 and day 7, or sooner if they develop symptoms.  Close contacts do not need to isolate. However if they develop symptoms, then they will need to do a RAT test.


Managing your COVID-19 symptoms at home
The Omicron variant of COVID-19 is milder, but more infectious. This means most of us will likely get infected, so it’s important to know what to do when it happens. Here are some great resources to help you manage your symptoms.

Track your symptoms
COVID-19 infection affects everyone differently. Symptoms can be very mild, like a cold, through to more severe, with little warning. We encourage you to track your symptoms, what signs to look for and rest at home.

  • Symptom diaries (for adults and children)
  • If you have any concerns, phone our practice or Healthline, 0800 611 116 for advice.



  • COVID-19 Healthline
    Provides advice about COVID-19, including exposure, testing, and self-isolation, and registers and monitors patients in self-isolation. Available 24 hours, 7 days by calling 0800 358 5453.
  • Whānau Home Quarantine (Whānau HQ):
    Whānau HQ Advice line: 0800 687 647 (0800 OUR MIQ) – patients can call for assistance with questions about community-supported isolation and quarantine (CIQ).
  • 1737 – need to talk?
    A free service dedicated for New Zealanders feeling down, anxious, a bit overwhelmed or just need a chat. Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor.

Have a different question?

You can now use the Health Navigator website to find information about your health conditions, medicines and much more, without any data on your phone. Tell your friends and whānau.